Welcome to House Cleaning Brantford! These Terms of Service outline the agreement between you ("User" or "Customer") and House Cleaning Brantford ("Company," "we," or "us") regarding the use of our house cleaning services. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.
Services Provided: 1.1 House Cleaning Brantford offers residential cleaning services, including but not limited to regular house cleaning, deep cleaning, move-in/move-out cleaning, and post-construction cleaning. 1.2 We strive to provide reliable and professional services, adhering to high-quality standards. However, we cannot guarantee the complete removal of stains, damages, or any other adverse conditions in your home. 1.3 Our services may vary depending on the package or customization you choose. The specific details and scope of our services will be agreed upon prior to the cleaning appointment.
Booking and Payment: 2.1 To request our services, you may contact us through our website, phone, or email. We will respond to your inquiry and provide you with a quote and available time slots. 2.2 By booking our services, you confirm that you are the homeowner or have obtained the necessary permission to grant us access to the premises. 2.3 Payment for our services is due upon completion of the cleaning appointment. We accept cash, credit cards, or other agreed-upon payment methods. 2.4 In the event of a cancellation, we kindly request 24 hours' notice. Failure to provide adequate notice may result in a cancellation fee.
Customer Responsibilities: 3.1 You are responsible for providing accurate and detailed information regarding your cleaning needs, including the size of the property, specific cleaning requirements, and any special instructions. 3.2 It is your responsibility to ensure that our cleaning staff has safe and unobstructed access to the premises at the scheduled appointment time. 3.3 You must inform us of any hazards, health concerns, or potentially dangerous conditions present in your home.
Liability: 4.1 House Cleaning Brantford is insured and takes precautions to prevent any damage or loss to your property. However, we are not liable for any damage caused by pre-existing conditions, faulty materials, improper installations, or any actions beyond our control. 4.2 We recommend removing or securing any valuable, fragile, or irreplaceable items before our arrival. 4.3 In the unlikely event of damage, you must notify us within 24 hours of the cleaning appointment. We will review the claim and, if found responsible, provide appropriate compensation or repairs.
Confidentiality and Privacy: 5.1 House Cleaning Brantford respects your privacy and confidentiality. We will not disclose any personal or sensitive information to third parties without your consent, except as required by law. 5.2 We may take before-and-after photos of your property for quality control purposes, but we will not publish or share them without your permission.
Termination: 6.1 Either party may terminate the agreement at any time for any reason by providing written notice to the other party. 6.2 In the event of termination, you are responsible for any outstanding payments for services rendered before the termination date.
Modifications to Terms: 7.1 House Cleaning Brantford reserves the right to modify or update these Terms of Service at any time without prior notice. 7.2 By continuing to use our services after the modifications, you agree to be bound by the revised Terms of Service.
Governing Law: 8.1 These Terms of Service shall be governed by and construed in accordance with the laws of the province of Ontario, Canada.
If you have any questions or concerns regarding these Terms of Service, please contact us at 226-400-6779. Thank you for choosing House Cleaning Brantford!